Led full-scale network infrastructure deployments for multiple Amazon fulfilment centre launches while maintaining 24/7 on-call escalation support. Mentored team members and drove continuous improvement initiatives in collaboration with cross-functional teams and vendors. Moreover, engineered AWS and Python-based automation solutions that slashed wireless downtime by 50%, reduced change errors by 70%, and streamlined incident management via ServiceNow-Slack integration

Designed and implemented IT onboarding documentation and ServiceNow automation that significantly reduced staff workload by 70% and improved ticket accuracy by 60%. Applied ITIL-aligned change management to optimize Cisco network configurations and automated multi-OS laptop and desktop imaging, cutting support requests by 35%. Additionally managed enterprise printer deployments and tailored device configurations to align with specific business workflows.

Oversaw the full equipment lifecycle — from provisioning and imaging to repairs and decommissioning — while coordinating with IT, security, and operations teams to enforce hardware policies. Managed vendor relationships for hardware procurement, RMA processing, and issue resolution, ensuring seamless day-to-day operations. Additionally supported high-priority launches and special projects by leading large-scale equipment deployments under tight deadlines.

Delivered hands-on Tier 1 technical support to students, handling the installation, modification, and repair of both software and hardware. Also, contributed to process improvements by streamlining repair workflows and standardizing support procedures.